The FAQ section of your Fiverr gig is easy to overlook, but I’d argue it’s one of the most important parts. In this article, I’ll provide tips and tricks for making the most of your Fiverr FAQs.
I’ll explain why they’re important, tell you how to write them, and then give you some example frequently asked questions that you can include in your own gigs!
Fiverr Gig Description FAQs Explained
Your Fiverr gig’s description is where you’ll find the option to add frequently asked questions. You add them at the bottom of the gig description in their own separate area, and these are not to be confused with the buyer requirements that you add at a later stage.
Your Fiverr gig FAQs are where you can add more context for potential buyers that might have questions about your gig. While you should be detailed in your gig description, you can’t always include everything you want to say in just 1200 characters.
So, Fiverr gives you the option to add frequently asked questions that you can answer for the buyer before they need to ask them. They’re shown underneath your gig’s pricing section, like in the screenshot below.
Why Use FAQs On Fiverr?
You should use FAQs on all your Fiverr gigs as it gives you a chance to answer questions buyers might have without them needing to ask you. FAQs can instantly answer a buyer’s question when they’re looking at your gig and trying to decide if you’re the right freelancer for the job.
How Many FAQs Can You Add To Fiverr Gigs?
You can use a maximum of 10 FAQs on each of your Fiverr gigs. While it doesn’t seem to be clearly stated anywhere, when you try to add more than 10 frequently asked questions to your gig and save it, you’ll get an error. Use fewer than the limit of 10 FAQs and you’ll be able to save your gig once again.
It’s worth noting that adding more isn’t always a good idea. Only answer the main questions your buyers are likely to have or have asked in the past. But how do you choose which FAQs to use on your Fiverr gigs?
How To Write Fiverr FAQs
To choose which FAQs to include on your Fiverr gig, you need to think like your potential buyers. Obviously you might have some frequently asked questions that past clients have asked, but if you’re a Fiverr beginner, you might not have any to refer to!
In this case, you’ll need to think about what kinds of things buyers are likely to ask. This will largely depend on the nature of the services you offer and the industry you’re in. For example, if you’re a writer, buyers might ask things like:
- What language do you write in?
- What format will you return the content in?
- Do you also edit content?
Whereas a logo design gig might have FAQs like:
- What program will you use to design the logo?
- What file formats do you provide?
- Will I receive source files?
So, think about what buyers in your niche are likely to ask. But you can always see what your competitors are doing too!
Look At Other Gig FAQs
Have a look at some top performing gigs in your specific niche or industry to see what other people use for their FAQs. Don’t just copy and paste someone’s list into yours, as not only is plagiarizing a bad practice in general, but you also need to tailor your FAQs to your own gig.
Tailor Your FAQs
While it’s okay to use other freelancers’ FAQs as inspiration, you should also think about what buyers might ask about your specific services. Perhaps there are file types you won’t work with, or niches you won’t write in.
Maybe you have experience with a particular tool that you want to draw attention tool, or simply want to explain why a buyer should choose you over other freelancers on the platform.
Okay, now let’s look at some Fiverr FAQ examples!
15 Fiverr FAQ Examples
15 Fiverr FAQ examples are:
- What file formats do you accept?
- Can you customize the order to meet my specific requirements?
- Can I see samples of your previous work?
- What is included in a revision?
- Are you a native English speaker?
- What platforms do you work with?
- How long will the order take?
- Do you provide ongoing support after the order is completed?
- What tools do you use?
- What do you need to get started?
- Why should I choose you?
- Which package should I buy?
- In what format will the project be delivered?
- Can you guarantee results?
- Are there are kinds of content you don’t work with?
Use Fiverr FAQs Wisely!
Fiverr FAQs can be a useful way to answer buyers’ questions before they need to ask them. This can save you both time, and it can also help a buyer decide if you’re the right freelancer for the job.
For more guidance on finding success on Fiverr, check out our guide to making a good Fiverr gig.
Chris is the creator of Freelance Ready. He originally started freelancing (on Fiverr) while at university, writing and editing website content. He created this website to share his freelancing experience and help others on their own self-employed journeys. He is now a freelance SEO consultant and content editor. You can learn more about Chris here.
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